F.A.Q' s

WHEN IS THIS PROPERTY OPEN ?
Villa Primera is open in the most warmly months, from April to November approx.
The block of STUDIOS will be open from 01. April and the block of APARTMENTS will be open from 15. Mai.
But, you can contact us 365 days or make your reservation in advance. We are regularly at the office !!!!
CHECK-IN and CHECK-OUT:
-
Check-in: from 2 pm
No limit time of arrival: we provide a key code
-
Check-out: until 11 am
Late departure: luggage room available
SWIMMING-POOL INFORMATION AND RULES:
Access permitted for guests only.
Open from 10 a.m. to 7 p.m.
This facility is open from MAY to OCTOBER. The pool is closed in April.
No lifeguard on duty, swim at your own risk.
Natural water temperature, not heated.
Learn more on Guest-Rules site.
BREAKFAST:
We don't offer an additional full breakfast, but a complimentary warm drinks and pastries at the lobby area, from 8.30 to 11.00 am, from MAY to OCTOBER and it is also available at the poolside or to take away.
Lunch and evening meals are not available by the time.
AIR CONDITIONING:
All accommodations provide an efficient and noiseless air conditioner / heater system.
MEDICAL SERVICE CARE:
Our staff will provide information about our Private Medical Partner whose services are on site, at the medical center or by video-calls.
* The hotel team is not allow to translate medical docs.
SMOKING RESTRICTIONS:
All accommodations are non-smoking, exceptionally in the private balcony area. (80€ will be charged if smoking is detected in your accommodation).
PETS POLICY:
Pets are not allowed.
PARKING FACILITIES:
There is a car parking on premises with limited places, subject to availability. No reservations.
PLUG SOCKETS:
Villa Primera has Spanish plug sockets:
- type C
- type F
We recommend to bring an adaptor if needed. Sometimes they're available at the Front-Desk.
WHICH ROOM LOCATION BELONGS TO MY RESERVATION ?
Your confirmation will allow to determine a room category. Also, simply requesting a floor wish or the exact location of the room will not guarantee that you will get it.
However, if you have a wish, please email us after booking and we try to organize it if it is available on the day of arrival.
PIPE WATER
In our region, piped Water is not drinkable. The municipality of Santanyi does not supply drinking water through the public water network, however daily controls on water quality is done on premises according to the Spanish regulations (RD 487/2022).