F.A.Q' s



WHEN IS THIS PROPERTY OPEN ?

Villa Primera is open in the most warmly months, from April to November approx. 

You can check the available dates at the BOOKING BUTTON.

Of course, our sales team is regularly at the office, if you want to contact us all year around. 

CHECK-IN and CHECK-OUT:

  • Check-in: from 2 pm 

No limit time of arrival: we provide a key code

  • Check-out: until 11 am

Late departure: luggage room available

Early departure: we offer Express check-out.

SWIMMING-POOL INFORMATION AND RULES:

Access permitted for guests only. 
Open from 10 a.m. to 7 p.m. 
This facility is open from MAY to OCTOBER. The pool is closed in April.
No lifeguard on duty, swim at your own risk. 

Natural water temperature, not heated.
Learn more on Guest-Rules site.

BREAKFAST:

We don't offer an additional full breakfast, but a complimentary warm drinks and pastries at the lobby area, from 8.30 to 11.00 a.m. from MAY to OCTOBER and it is also available at the poolside or to take away.

Lunch and evening meals are not available by the time.

AIR CONDITIONING:

All accommodations provide an efficient and noiseless air conditioner / heater system.

MEDICAL SERVICE CARE:

Our staff will provide information about our Private Medical Partner whose services are on site (in the room if needed), at the medical center or by video-calls.

* The hotel team is not allow to translate medical files.

SMOKING RESTRICTIONS:

All accommodations are non-smoking, exceptionally in the private balcony area or special smoking areas.

The penalty is €80/day if smoking is detected in your accommodation.

PETS POLICY:

Pets are not allowed.

PARKING FACILITIES:

There is a private car parking on premises with LIMITED places.

Free service for guests only.

No reservations.

Parking users are not permitted to wash vehicles or charge electric batteries on site or nowhere at this property.

This property does not have parking for scooters or motorbikes.

Our neighbourhood also allows to park for free, but please pay attention to the traffic signs.

PLUG SOCKETS:

In Spain the power plug sockets are of type F. The standard voltage is 230 V and the frequency is 50 Hz.

We recommend to bring an adaptor if needed. Sometimes they're available at the Front-Desk.

Villa Primera do not provide E-bike plug rechargeable neither electric car station.

WHICH ROOM LOCATION BELONGS TO MY RESERVATION ?

Your confirmation guarantees a type of room at this property.

VILLA PRIMERA is not a unique or exclusive rental accommodation. Therefore, requesting a room wish, about the storey in the building or the exact location of the room, is not guaranteed it at all.
Guest wishes are subject to availability. By this way, we recommend you to include your special request on the reservation or send us an Email and we will try to organize it if it is available by check-in.

PIPE WATER

In our region, piped Water is not drinkable. The municipality of Santanyi does not supply drinking water through the public water network, however daily controls on water quality is done on premises according to the Spanish regulations (RD 487/2022).

ELEVATOR

This property has 2 three-story buildings without elevator (0 - 1 - 2).